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These terms set out the rules that apply when you open and use a quad9 account — covering how transactions work, what we expect from you, and what you can expect from us. Access to our platform depends on your local law and eligible regions, so read this page before you start.
By creating an account on quad9 and using our platform, you confirm that you have read, understood and accepted these terms in full. They apply to every part of your account activity: browsing the lobby, placing wagers, depositing funds via Nagad or Upay, making a Bank Transfer withdrawal, and communicating with our support team. We may update these terms when our services change or when legal requirements shift. When we do, the revised version is published here and takes effect immediately. We recommend checking this page periodically, particularly before making a transaction. Continued use of your account after a revision counts as acceptance of the updated terms. These terms do not override the laws that apply in your jurisdiction. If any provision conflicts with mandatory local law, that provision is read down or severed to the extent required, and the rest remains in force. Access to quad9 features — including the games lobby, Nagad transfers and Upay deposits — depends on whether use is permitted under the laws of your eligible region. We do not make eligibility determinations on your behalf; that responsibility rests with you.
Nagad transfers are subject to the transaction limits and verification steps shown in your account wallet at the time of the transaction.
Upay deposits follow the same account-verification flow. Limits and availability are shown inside the deposit section of your account.
Bank Transfer withdrawals require account details that match your verified profile. Processing steps and confirmation fields are shown in the withdrawal section.
These terms cover everything that happens under your quad9 account — from the moment you register to every transaction and every support interaction. They do not reach into third-party services that have their own terms, and they do not substitute for local law. Understanding the boundary between what we govern and what sits outside our scope helps you know where to look when something needs resolving.
Your account login, profile details, wallet balance and transaction history all fall within the scope of these terms. Any dispute about an account action starts here. We do not govern the device or network you use to connect.
Deposits and withdrawals made through Nagad, Upay or Bank Transfer are covered by these terms. The limits and verification requirements shown in your account at the time of the transaction are part of this agreement.
The games lobby, promotional notices and published support routes on quad9 are covered. Game rules are set by the studios — and others — and their own terms apply to game mechanics and results.
Payment providers, game studios and any external links operate under their own separate terms. quad9 does not accept responsibility for policies, service levels or decisions made by those third parties once you leave our account environment.
These terms are not just obligations — they also define what you can do when something does not look right. You can review every transaction recorded in your account wallet: each Nagad deposit, Upay transfer and Bank Transfer withdrawal carries a reference you can check against your own records. If a detail on your account profile is incorrect, the account settings section is where you start the correction process; follow the fields and verification steps shown there. If you believe a transaction has been recorded incorrectly, raise the matter through the support route published on the site before assuming an error. Most discrepancies are resolved when both sides look at the same reference. You also have the right to ask us what personal data we hold linked to your account, and to request corrections where the data is inaccurate. We do not promise a specific response window, but we do commit to acknowledging your request and working through it.
Your wallet section logs every deposit and withdrawal with a reference number. Cross-check Nagad, Upay or Bank Transfer entries against your own records whenever something looks off.
Account name, contact details and linked payment identifiers can be updated through account settings. Follow the verification fields shown — changes take effect once confirmed.
If a recorded amount does not match what you expected, contact support with the transaction reference. Do not raise a chargeback before giving our team the opportunity to review the record.
You may ask us what personal data is held under your account. Submit the request through the support channel and we will work through it in the order it is received.
If you have a question about how these terms apply to your account — a transaction reference, a policy clause or an eligibility concern — use the routes published on the site. We handle terms and account queries through the same channels as general support. Always include your account reference and the specific term or transaction you are asking about; it speeds up the review considerably.
Open the live chat widget from any page on quad9. Describe your terms question and include the relevant transaction reference or account section so the team can locate the record quickly.
Send your query to the support email address published on the Contact page. Include your account ID and a clear description of the clause or transaction you are asking about.
The Help Centre on quad9 covers common terms questions, account verification steps and transaction dispute procedures. Check there first — many queries are resolved without needing to contact the team directly.
Our approach to your data is tied directly to these terms. We collect the information needed to run your account — name, contact details, payment identifiers linked to Nagad, Upay or Bank Transfer — and we do not share it with third parties outside what is required to process your transactions or comply with applicable requirements. Understanding how that data is handled is part of understanding these terms.
We hold only the account and transaction data needed to operate your account and process payments. Your Nagad or Upay identifiers are stored against your account record and are not shared with unrelated third parties.
quad9 uses cookies to keep your session active and to remember your account preferences. You can manage cookie settings through your browser, but disabling certain cookies may affect how account pages load.
You are responsible for keeping your login credentials private. If you suspect unauthorised access, contact support immediately using the live chat or email route. We do not ask for your password through any support channel.
Account and transaction data is retained in line with applicable requirements. To request access to the data we hold or to ask about retention periods, contact us via the published support email with your account reference.
These are the questions our account holders ask most when reading through the terms. If your question is not here, reach out through the live chat or support email with your account reference and the specific section you need clarified.
Yes. Every transaction made through Nagad, Upay or Bank Transfer falls within the scope of these terms. The limits and verification requirements shown in your account wallet at the time of the transaction are part of the same agreement.
Updated terms take effect when they are published on this page. Continuing to use your account after the update is treated as acceptance. We recommend reviewing this page before your next deposit or withdrawal so you are aware of any changes.
Access depends on whether use of the platform is permitted under the laws that apply in your location and eligible region. We do not make that eligibility determination on your behalf. Check your local law before opening or using an account.
Start by checking the transaction reference in your wallet section. If the recorded amount still does not match your records, contact support via live chat or email and include the reference. Raise the dispute with us before initiating any process through your payment provider.
We hold the information you provided when opening your account — name, contact details and payment identifiers linked to your chosen method. To see exactly what is on record, submit a data request through the support email with your account ID.
Account closure requests are handled through the support channel. Some data may need to be retained for a period in line with applicable legal or transaction requirements — the support team will explain what applies to your account when you make the request.