quad9 Privacy Policy: How We Handle Your information
quad9 collects and uses your account data only to run the services you access — from your wallet transactions through Nagad, Upay, or Bank Transfer to your session activity in the lobby. What we collect, why we collect it, and how you can review or correct it is set out in this policy. Access to our platform depends on your local law and eligible regions.
Account Data Protection
Payment Record Transparency
Your Right to Review
Local Law Compliance
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Details
This policy covers every piece of information quad9 holds about you: the details you provide when opening an account, the payment records generated when you deposit or withdraw through Nagad, Upay, or Bank Transfer, and the technical data your device sends when you browse the lobby. We collect this information to process your transactions, keep your account secure, and respond to support requests. We do not sell your personal data to third parties. Where we share data — for example, with payment processors handling your Nagad or Bank Transfer transaction — we do so only to complete the service you requested. Data is retained for as long as your account remains active and for a further period required by applicable financial and regulatory obligations. If you close your account, we will remove or anonymise your personal data in line with those obligations. Because access to quad9 depends on your local law and eligible regions, the specific retention periods and your enforceable rights may vary. This policy is written in plain English so you can understand exactly what we hold and what you can do about it. If anything here is unclear, the support routes listed in this page are the right place to start.
Nagad Transactions
Payment records for every Nagad deposit and withdrawal are stored against your account. You can review these in your signed-in account area under transaction history. Records are retained in line with applicable financial obligations.
Upay & Bank Transfer
Upay and Bank Transfer records are logged with the same detail as other payment rails. If a transaction does not appear correctly in your account, raise it through the support route shown on this page.
Account Registration Data
The details you entered when opening your account — contact information and verification data — are held securely and used only for account management, identity checks, and responding to your support requests.
Device & Session Data
Technical data such as your device type, browser session, and IP address is collected automatically. We use it to detect unusual access patterns and keep your account secure, not for advertising profiling.
POLICY COVERAGE
What This Policy Covers and What It Does Not
Not every service you reach from quad9 falls under this policy. Understanding the boundary helps you know where to direct a data question.
Account Access
Everything that happens inside your quad9 account — login, wallet balance, transaction history, and profile settings — is covered by this policy. You can review and correct this data by following the steps in the Rights section below.
Payment Transactions
Deposits and withdrawals processed through Nagad, Upay, or Bank Transfer generate records that sit within this policy's scope. The payment processor handling the transfer also holds its own record under its own privacy terms.
Lobby & Game Content
Your browsing activity within the quad9 lobby — which categories you open, which game sessions you start — is logged as session data under this policy. Game content itself is supplied by studios and is governed by their own terms.
Third-Party Services
Links or services outside quad9 — including external payment provider portals and any third-party identity verification tools — operate under their own privacy policies. quad9 is not responsible for how those services handle your data.
YOUR ACCOUNT RIGHTS
Practical Steps to Review, Correct, or Question Your Data
You have concrete actions available under this policy. To review the personal data we hold, sign in to your account and open the profile section — your contact details, verification status, and transaction records are visible there. If something is wrong, you can update basic contact details directly in the account settings fields shown on that page. For corrections that require our involvement — such as a mismatched payment record or an identity detail you cannot edit yourself — send a request through the support contact route listed on this page, and we will confirm receipt and next steps. If you want to understand what data we hold beyond what is visible in your account, or if you want to request deletion, use the same support route with a clear description of your request. We will respond in line with the obligations that apply to your eligible region. Availability of specific rights depends on your local law.
Review Your Records
Sign in and open the account profile page. Transaction history, payment records, and contact details are displayed there. No separate request is needed to view what is already shown in your signed-in area.
Correct Account Details
Basic details such as your contact information can be updated directly in the account settings fields. For records you cannot edit yourself, submit a correction request through the support route on this page.
Raise a Data Question
If you are unsure what data we hold or how a specific record was generated, contact support with your account reference and a description of the question. We will identify the relevant record and explain it.
Request Data Removal
To request deletion of your personal data, contact us through the published support route. We will process the request in line with applicable financial retention obligations and confirm the outcome.
PRIVACY CONTACT ROUTES
How to Reach Us About This Policy
If you have a question about this policy, a data correction to request, or a concern about how your information is handled, use the contact routes below. We do not publish response time commitments, but every request is logged and handled in the order it is received.
Account Support Chat
Open the support chat from your signed-in account page to raise a privacy or data question directly. Have your account reference ready so we can locate your records without delay.
Email Contact
Send a written privacy request to the support email address published in the contact section of the site. Include your account reference and a clear description of your request so we can route it correctly.
Help Centre
The help centre accessible from the site footer covers common account and data questions. Check there first — many data access and correction steps can be completed without contacting support directly.
DATA HANDLING STANDARDS
How quad9 Manages Your Data Day to Day
Our approach to your data is built around four practical commitments that you can verify through your account and through the support routes on this page.
Secure Storage
Account data and payment records are stored with encryption in transit and at rest. If you notice any unexpected activity on your account, change your password immediately from the account security settings page and contact support.
Cookie Use
We use cookies to keep your session active and to remember your lobby preferences. You can review and adjust cookie settings through the cookie notice shown on your first visit or from the site footer at any time.
Retention Policy
We keep your data for as long as your account is active and for the period required by applicable financial obligations after closure. We do not retain data beyond those periods, and we do not use historical account data for marketing.
Policy Updates
When this policy changes in a material way, we will notify you through your registered contact details before the change takes effect. The current version is always available on this page, and the effective date is shown at the top.
POLICY FAQ
Common Questions About Your Privacy on quad9
These questions cover the data and rights topics we hear most often from account holders in Bangladesh.
What personal data does quad9 collect when I open an account?
We collect the contact and verification details you enter during account opening, plus the payment records generated by your Nagad, Upay, or Bank Transfer transactions. We also collect technical session data such as your device type and IP address to keep your account secure.
Can I see all the data quad9 holds about me?
Much of it is visible directly in your signed-in account area — transaction history, payment records, and profile details are all shown there. For data that is not displayed in the account interface, submit a request through the support contact route and we will identify and share the relevant records.
How do I correct a payment record that looks wrong?
If a Nagad, Upay, or Bank Transfer transaction does not appear correctly in your account history, contact support through the chat or email route listed on this page. Include your account reference and the transaction date so we can locate the record quickly.
Does quad9 share my data with third parties?
We share data only where it is necessary to complete a service you requested — for example, passing payment details to the processor handling your Bank Transfer. We do not sell personal data. Third-party processors operate under their own privacy terms for the data they hold.
How long does quad9 keep my data after I close my account?
We retain your data for the period required by applicable financial and regulatory obligations after account closure, then remove or anonymise it. The exact period depends on the obligations that apply to your eligible region under local law.
What should I do if I think my account data has been accessed without my permission?
Change your password immediately from the account security settings page, then contact support through the chat or email route on this page. Describe what you observed and include your account reference so we can review the access log for your account.
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